Top Steamer – Terms & Conditions

Introduction

Welcome to Top Steamer. By accessing or using our website, booking a service, or submitting an estimate request, you agree to the following Terms & Conditions. These terms apply to all visitors, customers, and users of our website.

If you do not agree with any part of these terms, please discontinue use of our website and services.

Services Provided

Top Steamer offers professional cleaning services including:

• Carpet cleaning
• Upholstery cleaning
• Rug cleaning
• Mattress cleaning
• Tile & grout cleaning
• Floor cleaning
• Sealer application for carpets and upholstery
• Residential and commercial cleaning

Service availability may vary based on location, scheduling, and technician availability.

Estimates & Pricing

All estimates provided through our Online Estimate Form, phone, email, or text are non‑binding until a technician evaluates the property in person.

Pricing may change based on:

• Square footage
• Fabric type
• Soil level
• Stains
• Pet accidents
• Pre‑existing damage
• Additional services requested

We reserve the right to adjust pricing at the time of service.

Liability & Service Limitations

Top Steamer is not responsible for:

• Pre‑existing damage, wear, fading, or discoloration
• Loose carpet, loose tiles, or deteriorated grout
• Permanent stains that cannot be removed
• Damage caused by incorrect customer information
• Issues resulting from improper installation or prior cleaning attempts
• Moisture‑related issues after cleaning (including wicking or returning spots)
• Pet stains or odors that return after cleaning

We take every precaution to protect your property, but some materials may react unpredictably due to age, fiber type, or prior chemical exposure.

Satisfaction Guarantee

Top Steamer offers a 100% satisfaction guarantee on most cleaning services. If a spot returns within 7 days, we will return at no charge.

Guarantee does not apply to:

• Permanent stains
• Pet urine
• Pet odors
• Pre‑existing damage
• High‑traffic wear patterns
• Items heavily soiled beyond restoration

Customer Responsibilities

Customers agree to:

• Provide accurate information when requesting service
• Ensure safe access to the property
• Secure pets during service
• Move large or heavy furniture if needed
• Notify the technician of delicate fabrics or sensitive materials

Payment Terms

We accept:

• Cash
• Credit/Debit cards
• Zelle
• Apple Pay
• Google Pay
• Cash App
• Venmo
• Bitcoin

Payment is due at the time of service unless otherwise agreed in writing.

This information is used solely to:

• Provide estimates
• Schedule services
• Improve website performance
• Communicate with customers

We do not sell or share your personal information with third parties except service providers necessary to operate our business (e.g., email systems, analytics tools).

For full details, see our Privacy Policy.

Google Analytics & Cookies

Our website uses Google Analytics to track:

• Page views
• Device type
• Browser type
• Geographic location
• User behavior
• Traffic sources

Google Analytics may use cookies to collect this data. You may disable cookies in your browser settings.

By using our website, you consent to this tracking.

Intellectual Property

All content on this website—including text, images, logos, graphics, and layout—is the property of Top Steamer and protected by copyright law.

You may not:

• Copy
• Reproduce
• Modify
• Distribute
• Repost

any content without written permission.

Website Usage Rules

Users agree not to:

• Submit false information
• Spam our forms
• Attempt unauthorized access
• Copy or scrape website content
• Interfere with website functionality

Violations may result in blocked access or legal action.